Our Hourly Support Services plans give you complete access to the entire Networktechs team – at an hourly rate that works within your budget.

 

Our Hourly Support Services plans include the following:

• 24x7x365 on-call availability

• A dedicated Account Manager who will provide the highest levels of service and support

• A responsive Help Desk accessible via email, telephone, and the Web Skilled and certified engineers who can manage every aspect of your network – from desktops and servers to firewalls and connectivity

• A dedicated IT Purchaser who can provide hardware and software quotes plus track software licenses and subscription renewals

• Block hours that you can use toward proactive maintenance and support, troubleshooting, documentation, plus any project work

• Ongoing reports that describe and detail all of the work performed on your behalf

• Full documentation of your network, including network diagrams, software licenses, inventory, and procedures

• Easy accessibility to any member of our team – at no additional charge Guaranteed rapid response times

• A Networktechs performance guarantee